Shipping + Returns
We currently offer store credit in exchange for any returns, with the exception of “sale” items that are final sale.
All returns require authorization. Please request return authorization by sending us an email at email@example.com
Credit for returns is the total price of merchandise, not including original shipping and/or return shipping and/or shipping for your next order.
We do not accept returns that show any sign of wear, have been tarnished or generally show signs of wear.
please note that differences in body chemistry, natural oils, personal lotion, self tanner, skincare products etc. may cause tarnish to certain metals. metals can be cleaned with certain brass/gold/silver safe products. please read all labels before applying to jewelry.
if a product is damaged we will repair it for you free of charge within reason. some exceptions:
>lost one piece of an earring pair
>liquid/excessive heat damage
>chipped crystals due to improper care
>tarnish does not constitute as damaged
please email us for repair inquirites at firstname.lastname@example.org
We are unable to process any returns purchased from any of our stockists.
Returns are accepted 14 days within delivery. This 14 day period is from the day your item is delivered, until the day you email us requesting return authorization. The customer then has 7 days time to have their return delivered back to us upon receiving return label.
It is the responsibility of the customer to contact us and request a credit code when their return has been shipped back.
Sales are final within 14 days of delivery.
All returns must be sent in original packaging, with no signs of wear or distress.
If a package is lost or damaged in transit, it is the responsibility of the customer to request a claim via USPS.
Customer must pay for the cost of international return postage.
Any additional duties and taxes assessed by customs are the responsibility of the customer.